Returns & Refunds Policy

Last updated: 26 July 2026

We hope you are happy with your Be A Crab purchase. If you change your mind, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-day returns

To request a return, contact us within 30 calendar days from the date your order was delivered.

To qualify under our 30-day returns policy, products must be:

• Unworn and unused
• In their original condition
• Returned with all original tags, labels and attachments still in place
• Free from marks, stains, odours, damage, pet hair or other signs of wear
• Returned with their original packaging where reasonably possible
• Accompanied by your order number or another valid proof of purchase

You may carefully inspect and try on clothing or accessories indoors, in the same way that you would in a shop.

Products must not be worn outdoors, washed or used for an extended period before being returned. A product worn outside for several days will not be treated as an unused item.

Where permitted by law, we may reduce a refund to reflect any loss in value caused by handling or use beyond what was reasonably necessary to inspect the product.

Removing or damaging a product tag may affect eligibility under our extended 30-day returns policy. This does not limit any statutory rights that apply to faulty, damaged, incorrectly supplied or misdescribed products.

How to request a return

Before sending anything back, email:

sales@beacrab.com

Please provide:

• Your full name
• Your order number
• The product or products you wish to return
• The reason for your return

We will reply with return instructions and, for an eligible return, a prepaid return label or another approved return method.

Please do not send products back without first contacting us. Sending a product to our address without authorisation may delay your return or refund.

Return postage

Be A Crab LTD will pay the return postage cost for eligible returns when the product is returned using the prepaid label or approved return method provided by us.

We cannot guarantee reimbursement for postage or courier services arranged independently without our prior written approval.

Please obtain and retain proof of postage until your return has been received and your refund has been completed.

Return address

Approved returns will be directed to:

Be A Crab LTD
Unit 2 Curlew House
Trinity Park
Trinity Way
London
E4 8TD
United Kingdom

You must contact us before returning an item, as your return instructions may specify a particular carrier, label or delivery process.

Refunds

We will inspect returned products after receiving them and notify you when the return has been reviewed.

When a refund is approved:

• It will normally be issued to the original payment method
• The eligible product purchase price will be refunded
• The refund will be processed without undue delay and, where statutory cancellation rights apply, no later than the legally required period
• Your bank or payment provider may require additional time to display the refund in your account

For a complete order cancelled under your statutory cancellation rights, we will also refund the original standard delivery charge where required by law.

If you selected an enhanced delivery service, such as express, premium or nominated-day delivery, we are not required to refund the additional amount above the cost of our least expensive standard delivery option.

Where the law requires a monetary refund for an amount originally paid in money, we will not replace that refund with store credit or a gift card without your agreement.

Orders paid with a gift card

Where an eligible purchase was paid wholly or partly using a Be A Crab gift card:

• Any amount paid using the gift card will normally be refunded back to the same gift-card balance
• Any amount paid using another payment method will normally be refunded to that original payment method
• For mixed-payment orders, the refund may be divided between the gift card and the other payment method in accordance with the amounts originally paid
• Refunded gift-card value may take a short time to appear on the available balance

A refund to a gift card does not create a new physical card. The original digital gift-card code should continue to be retained securely.

Partial refunds and rejected returns

Where legally permitted, we may make a reasonable deduction from a refund if a product:

• Has been worn outdoors
• Has been washed or cleaned
• Has been altered or damaged
• Contains marks, stains, odours, pet hair or other signs of use
• Has been handled beyond what was reasonably necessary to inspect it
• Is missing parts, packaging, tags or accessories supplied with it

We will contact you if we believe a deduction is necessary or if a return does not meet the conditions of our extended 30-day policy.

Nothing in this section limits your legal rights where a product is faulty, damaged, incorrectly supplied, not as described or not fit for purpose.

Faulty, damaged or incorrect products

Please inspect your order after delivery.

If you receive a faulty, damaged or incorrect product, contact us as soon as possible at:

sales@beacrab.com

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the product and the problem

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a repair, replacement or refund.

We will pay reasonable return costs for products confirmed to be faulty, damaged or incorrectly supplied when our approved return method is used.

Please do not dispose of or return the product until we have provided instructions.

Products excluded from our extended change-of-mind policy

Unless faulty, damaged, incorrectly supplied or otherwise covered by your statutory rights, we may be unable to accept change-of-mind returns for:

• Personalised or customised products
• Products made to a customer’s individual specifications
• Gift cards that have been redeemed or partially redeemed
• Sealed products that are not suitable for return for health-protection or hygiene reasons after the seal has been broken
• Products that have been worn, washed, used, altered or damaged after delivery
• Products returned outside the applicable return period

Any product-specific return restrictions will also be clearly identified on the relevant product page before purchase.

These exclusions apply to our additional 30-day policy and do not remove any cancellation or other rights that cannot legally be excluded.

Gift cards

Be A Crab gift cards are digital products delivered electronically. No physical gift card is posted unless expressly stated otherwise on the product page.

Expiry

Be A Crab gift cards do not currently have an expiry date.

We recommend keeping the original gift-card email and code securely until the entire balance has been used.

Redemption

Gift cards may be used towards eligible purchases made through our online store.

If the order value exceeds the available gift-card balance, the remaining amount may be paid using another supported payment method.

Where the full gift-card balance is not used, the remaining balance may be used towards a future eligible purchase.

Gift cards:

• Cannot normally be exchanged for cash
• Cannot be used to purchase another gift card unless we expressly allow this
• Must not be resold or transferred for commercial purposes without our permission
• Should be treated like cash because anyone with access to the code may be able to use it

Cancelling or refunding a gift-card purchase

A gift card that has been redeemed or partially redeemed cannot normally be cancelled or refunded simply because the purchaser has changed their mind.

For an unused gift card purchased online, any statutory cancellation rights that apply will remain unaffected. Please contact us promptly at sales@beacrab.com if you wish to request cancellation.

Where legally permitted, we may deactivate the gift card before approving a refund.

Where a refund is approved, it will normally be returned to the original payment method used to purchase the gift card.

Nothing in this policy limits your legal rights if:

• The gift-card code does not work
• The wrong value was issued
• The gift card was not supplied as described
• We have failed to provide the gift card correctly
• Another statutory remedy applies

Lost, deleted or stolen gift cards

The purchaser and recipient are responsible for keeping the gift-card code secure.

If a gift-card email is accidentally deleted, contact us with the purchaser’s name, email address and order number. We may be able to resend the gift-card information after completing appropriate security checks.

We cannot guarantee replacement of value that has already been redeemed by another person using a valid gift-card code.

Personalised and customised products

Products that have been personalised, customised or made to your individual specifications cannot normally be returned simply because you have changed your mind.

This exclusion does not apply where the product is faulty, damaged, incorrectly supplied or not made in accordance with the agreed specification.

Exchanges

We do not currently process direct exchanges.

To purchase a different size, colour or product, please return the original eligible product for a refund and place a new order through our website.

Promotional products and free gifts

If a free gift was provided as part of a promotion, the gift must also be returned when returning the qualifying product for a full refund.

If the promotional gift is not returned, we may deduct its stated value from your refund where legally permitted.

If returning part of an order means that the remaining purchase no longer meets the conditions of a promotion or discount, the refund may be recalculated in accordance with the published promotional terms.

Cancelling an online order

UK consumers normally have the legal right to cancel most online purchases within 14 days of receiving the goods, without providing a reason.

After notifying us of the cancellation, you normally have a further 14 days to return the products.

Our 30-day returns policy provides additional time beyond this statutory cancellation period, subject to the conditions stated in this policy.

Certain products, including personalised goods and some unsealed hygiene-sensitive products, may be excluded from the statutory cancellation right. Current UK distance-selling rules set out cancellation rights and the permitted exceptions.

Your statutory rights

Nothing in this Returns & Refunds Policy excludes, restricts or replaces your statutory rights.

You may have separate legal remedies where goods, services or digital content are:

• Faulty
• Damaged
• Not as described
• Not fit for purpose
• Incorrectly supplied
• Not provided with reasonable care and skill, where applicable

These rights apply independently of our change-of-mind returns policy. The Consumer Rights Act 2015 protects consumers where goods, services or digital content do not meet the required legal standards.

Company and contact information

Be A Crab LTD
Company number: 16980992

Registered and trading address:

Unit 2 Curlew House
Trinity Park
Trinity Way
London
E4 8TD
United Kingdom

Email: sales@beacrab.com