Detailed size, fit and product measurements are provided on each product page. You can also visit our Size Guide for general clothing, bag and bottle information.

Always follow the care instructions supplied with the product or shown on its product page. Avoid using harsh chemicals unless specifically recommended.

We aim to represent colours as accurately as possible. Screens, lighting and manufacturing variations can cause slight differences in appearance.

Available payment methods are displayed during checkout and may include major debit and credit cards, Apple Pay, Google Pay and other supported payment providers.

All payments are processed securely.

Yes. An order confirmation will be sent shortly after checkout. If it does not arrive, check your spam or junk folder and confirm that the email address entered at checkout is correct.

Enter your valid code in the discount or gift-card field during checkout before completing payment.

Unless stated otherwise, only one promotional code can be used per order.

Check that your billing information is correct and that your payment provider has authorised the transaction. You can also try another supported payment method.

If the problem continues, contact our customer support team.

Contact us as soon as possible after ordering. We process orders quickly and cannot guarantee that changes or cancellations will be possible once fulfilment has begun.

We do not currently offer a gift-wrapping service. This answer can be updated if gift wrapping becomes available.

Yes. Available delivery destinations, services and charges are shown during checkout.

Estimated delivery times depend on the destination and service selected. The available options will be displayed during checkout and in your dispatch confirmation.

Delivery charges depend on the destination, order value and selected service. The final cost is shown before payment is completed.

When tracking is available, your dispatch email will include a link or tracking number that you can use to follow your delivery.

Whether duties and taxes are included depends on the destination and delivery service. The applicable information should be shown during checkout or on the Shipping page.

Eligible items may be returned within the period stated in our Returns Policy. Products must be unused, unworn and returned with their original packaging, labels and accessories.

Some products may be excluded for hygiene, personalisation or other stated reasons.

Once a returned item has been received and approved, the refund will be issued to the original payment method. Your payment provider may require additional working days to display the funds.

Contact our customer support team as soon as possible and include your order number, a description of the issue and clear photographs where relevant.

We will review the information and explain the next steps.

We take a considered approach focused on intentional design, useful products and durability rather than disposable trends.

As the business grows, we will continue reviewing materials, packaging and processes to identify meaningful improvements.

We donate 5% of profits from eligible purchases to charitable causes. Customers can choose which active cause they would like their purchase to support.

Giving back is intended to be part of how the business operates, rather than a temporary campaign.

Our initial causes include support for people affected by domestic abuse, children facing poverty or conflict, mental health, older people and marine conservation.

Visit our Our Impact page for the current organisations and full details.

The Shell Club is our free membership and rewards community. Members can earn Shells through qualifying activities and access selected rewards and benefits.

Yes. Membership is free, with no subscription or annual membership charge.

Everyone is welcome. We want to build a respectful community where people from every background, belief and walk of life can feel valued without judgement.

We welcome thoughtful conversation, feedback and respectful disagreement. Aggressive, abusive, discriminatory or threatening behaviour may lead to content being removed or accounts being restricted.

You can contact our support team using the email address or contact form shown on our Contact page.

Include your order number when contacting us about an existing purchase.

Our standard support hours are Monday to Friday, 9am to 5pm, excluding UK public holidays. Update these times if your final service hours differ.