Email us
sales@beacrab.comFor product, order and general customer enquiries.
Contact The Shell Club
We are here to help.
Whether you have a question about a product, an order or The Shell Club community, our team would be pleased to hear from you.
Here when you need us
Real support, from people who care.
Good customer service begins with listening. Tell us what you need and we will do our best to provide a clear, thoughtful and practical response.
Every customer is important to us, whether you are considering your first purchase or have been part of The Shell Club from the beginning.
You will always be treated with care, patience and respect.
Support hours
Monday to Friday9am–5pm, excluding UK public holidays.
Our response
Within 1 working daysWe may take slightly longer during busy periods and public holidays.
Send us a message
How can we assist?
Complete the form below and include as much useful information as possible. Required fields are marked with an asterisk.
Looking for something specific?
These pages may answer your question immediately.
01
Frequently asked questions
Find quick answers about products, orders, delivery and membership.
Visit FAQs 02Shipping and delivery
Review services, estimated delivery times and tracking information.
View shipping 03Returns and refunds
Learn how to arrange a return and what happens after it reaches us.
View returns 04Size guide
Compare clothing measurements, bag dimensions and bottle sizes.
View size guideBefore you contact us
A few things that may help.
These answers may help you prepare your message or find the information you need more quickly.
What information should I include about my order?
Include your order number, the email address used during checkout and a clear description of your question or issue.
How should I report a faulty or damaged item?
Include your order number, a description of the issue and clear photographs of the product, packaging and any visible damage.
Please keep the item and packaging until our team has confirmed the next steps.
Can I send payment details through the contact form?
No. Never send full card numbers, security codes, passwords or other sensitive payment information through the contact form or by email.
When will I receive a response?
We aim to respond within the timeframe shown above. Messages received outside support hours will be reviewed on the next working day.
Can I contact you about charity or partnership opportunities?
Yes. Select the relevant enquiry type and include information about your organisation, proposal and preferred method of contact.
A real team, ready to help
Whatever the question, you are welcome to ask.
The Shell Club is built around people. We want every interaction with our team to reflect the respect and care at the heart of our community.
